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Cancellation of NBN Service - Customer ID : ********

ronwatyluk
Level 2

On 26/8/2022 I completed the online form to cancel my NBN service effective 29/9/2022 (to give the 30 days notice). A short time afterwards I received an undelivered mail message which had the cancellation request , so I called accounts later that morning and did the same cancellation over the phone. I was told that I would get email confirmation for the cancellation but have not received anything to date. 

Can I get confirmation that the cancellation has been recorded as I don't want to get hit with being billed for another cycle.

1 REPLY 1
Angeli
Moderator

Hi @ronwatyluk

 

Thanks for reaching out to us. Kindly send us a private message with your full name and date of birth along with the email rejection that you received last week. 


How do I private message (PM) in the community

 

Regards, 

Angeli