Hi @thankumum, we are sorry to know that you'd like to cancel the service and we'd like to arrange one of our account specialists to contact you to address this concern.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address. To send a PM, please refer to this link: How do I private message (PM) in the community
