Cancellation of my account difficult to do!

[Flynn-sturt90]

I'm having trouble disconnecting my account. I have been sent a account number and a page to do it through but I can't seem to find it.

[Anonymous]

Hi @Flynn-sturt90,

I am sad to know that you're considering canceling your service with us, I would like to arrange one of our Account Specialists to contact you for assistance and to discuss further details.

I tried to use your community details to pull up the account unfortunately it shows the account with an ongoing installation status.

To make sure I got the correct account, drop me your account details (Username/Customer ID together with the complete address).

In case you need a reference:

How do I private message (PM) in the community

Regards,