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Cancellation of my account difficult to do!

Level 1
I'm having trouble disconnecting my account. I have been sent a account number and a page to do it through but I can't seem to find it.
1 REPLY 1
Moderator

Hi @Flynn-sturt90,

 

I am sad to know that you're considering canceling your service with us, I would like to arrange one of our Account Specialists to contact you for assistance and to discuss further details.

I tried to use your community details to pull up the account unfortunately it shows the account with an ongoing installation status.

 

To make sure I got the correct account, drop me your account details (Username/Customer ID together with the complete address).

 

In case you need a reference:

 

How do I private message (PM) in the community

 

Regards,