Hi @Jakeyboy5 ,
Welcome to the community!
Thanks for raising this to us, I was able to locate the account using the given details. I am sad to know that the service has been cancelled due to the payment status. I will chase this with our Account Specialists Team and have them contact you. Please send me a private message with your best contact number and preferred time.
I got an extension put on my account so I won't be charged until the 26th of October but I got home from work and my internet had already been cancelled