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Cancelling my NBN Account

Charlec
Level 2

Hello,

 

The online cancellation through My account asks you to enter a service cancellation date. Is this the actual disconnection date? Or if I put today's date will it take 30 days to be disconnected? I am not in a locked in contract.

 

Regards,

 

C

1 REPLY 1
Anonymous
Not applicable

Hi @Charlec,

 

Welcome to the community!

 

I am sad to learn that you're considering to cancel the service with us. I would like to have one of our Account Specialists to contact you and discuss details of service termination, please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.

How do I private message (PM) in the community

 

Regards,

 

 

Hello,

 

The online cancellation through My account asks you to enter a service cancellation date. Is this the actual disconnection date? Or if I put today's date will it take 30 days to be disconnected? I am not in a locked in contract.

 

Regards,

 

C