Hi @Charlec,
Welcome to the community!
I am sad to learn that you're considering to cancel the service with us. I would like to have one of our Account Specialists to contact you and discuss details of service termination, please drop me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
Hello,
The online cancellation through My account asks you to enter a service cancellation date. Is this the actual disconnection date? Or if I put today's date will it take 30 days to be disconnected? I am not in a locked in contract.
Regards,
C
