I received an email from TPG to say they cannot provide my plan speed and that I had an option to change plans. I have been trying to call or live chat since 20/02/2020 (yes, really!) and have not been able to receive a reply or get the plan reduced. Since then I have paid for another 2 months at the higher price and so probably ~$100 out of pocket. How do I get the plan changed & a refund for the service they cannot provide???? Or do I just suck it up and change the plan and live with being out of pocket???