Change of NBN Plan

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Level 1a

Hi TPG

 

I tried calling to upgrade my plan and your service was not available to take my call due to COVID19

 

I then tried logging into my accout and upgrading my plan. I went through the process TWICE with an error at the end at all times:

 

Unfortunately there was an unexpected error when submitting your registration.
We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists > 

 

Please contect me ASAP to rectify and upgrade my plan!

 

FROM: NBN12 10GB

TO: NBN12 Unlimited

2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can send request for you.

regards

JayeshP9

Highlighted
Moderator

Hi,

I have created ticket for our customer service department, ticket # 59486145. We will  send you update you as well.

regards

JayeshP9.