How long does it take for a change of plan speed increase to take effect. We haven’t seen any email with a confirmation that the changes have occurred. Went from NBN12 to NBN 50. It’s been approx 30 hrs or so since request was done over the phone.
Change of plan takes 1-3 working days to process. If you have not received a confirmation through email, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
Welcome to TPG Community! New speed should take effect once the order has been marked as completed. Let us have your TPG username via PM so we can check on your account.
We're glad to know that the factory reset did the trick. In the event you require more assistance in the future, feel free to create a new thread here on the community.
