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Change of plan timelines

Level 2
How long does it take for a change of plan speed increase to take effect. We haven’t seen any email with a confirmation that the changes have occurred. Went from NBN12 to NBN 50. It’s been approx 30 hrs or so since request was done over the phone.

Hi @sdcarey88 ,


Change of plan  takes 1-3 working days to process. If you have not received a confirmation through email, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.


To send a PM, please refer to this link: How do I private message (PM) in the community