Hi @sdcarey88 ,
Change of plan takes 1-3 working days to process. If you have not received a confirmation through email, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Welcome to TPG Community! New speed should take effect once the order has been marked as completed. Let us have your TPG username via PM so we can check on your account.
How do I private message (PM) in the community
We're glad to know that the factory reset did the trick. In the event you require more assistance in the future, feel free to create a new thread here on the community.
A factory reset on the modem fixed it 🙂