Hi @w8t4hope ,
Welcome to the community!
I am sad to learn about the inconvenience that this has caused you. We will treat this as a complain and we'd like to take this opportunity to turn around your experience and get to the bottom of this. To better understand the situation please send me your account details (Username/Customer ID together with your best contact number and preferred time).
In case you need a reference: How do I private message (PM) in the community