Connected but no internet

[Ckim62]

Modem keeps cutting in and out of internet. The light sometimes comes on but then turns off. All of my devices say connected but no internet. Tried restarting the modem but internet only works for a short time before not working again. How do I fix this? Checked for outages and it says there aren't any.

[Shane]

Hey, Ckim62.

Let us get to the bottom of this, could you send us your details (Username/Customer ID together with the address on file) so we can proceed with initial investigation.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

Regards,

Modem keeps cutting in and out of internet. The light sometimes comes on but then turns off. All of my devices say connected but no internet. Tried restarting the modem but internet only works for a short time before not working again. How do I fix this? Checked for outages and it says there aren't any.