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Connection Drops multiple time

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Level 1

hi 

how to sovle this issue with TPG internet. I have issue where my connection gets drops 3 to 5 times a day. speed goes 0.0XX speed. then have to restart my modem once modem restarted it works fine for another couple of hours than same process again.

 

I am really fed up restarting modem 3 to 4 times a day. every time i call support they do same process again and after restarting modem its comes back to normal and they hung the phone. but after sometime issue comes back again.
cant waste 1hr everytime i call support with waiting time and everything.



any one know how to solve this issue?????

1 REPLY 1
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Moderator

Hi @drop_packets,


Sorry to know that you are having problems with your connection.

 

Do you experience the connection dropouts and slow connection with your wireless device(s) ?

 

We did an article that will guide you on how to improve your wireless connection available here.
 

Also, I tried to use your community details to pull up the account unfortunately no match.

 

I'd like to get your account information (Username/Customer ID) and I'll run tests on your connection.

 

Feel free to PM me the details.

 

In case you need a reference: How to send PM.

 

Regards,