Connection box

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Level 1a

I have just registered for a new TPG internet plan and will be receiving the wifi modem next week. When I was purchasing it they asked me to find a nbn black box in my house since there is a record from this house. I just moved in so did not know about it. I can see that there is an nbn socket on the wall but I can't find any black box or connection box in the house. How do I install it or get the connection box????

1 REPLY 1
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Moderator

Hi @leees0222

 

For new services, we recommend customers to check first if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

In your case, the service will be remotely activated once the NBN connection box and the TPG modem are setup.

 

Your address is classified by NBN Co. as Service Class 24, which means that it's NBN Hybrid Fibre Coaxial ( HFC) serviceable and all equipment should be installed, that includes the NBN Arris Black Box.

 

In the event that customers are unable to find the NTD,the issue will be raised to our Provisioning Team and a case manager will be in touch to address the matter.