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Connection issue with Adsl2+

Level 1a
Hi TPG 

For some reason the nbn connection I have is unstable and often connects and disconnects multiple times throughout the day.
At times, there is no connection for several minutes at a time.
Can this please be investigated? 
Thanks,
Yu-chung
2 REPLIES
Moderator

Hi @Kimisuko,

 

Welcome to the community!

 

I am sorry to know that you're having connection dropouts on your service.

I was able to locate your account and ran initial tests, the test result shows a multiple dropout and a possible line fault causing dropouts on your service.

I will raise this to our Engineering Team for further test and investigation, assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or phone call.

 

Tell me should you require further assistance.

 

Regards,

Highlighted
Moderator

Hi @Kimisuko,

 

Our engineering team has raised your concern to Telstra due to the line fault that was detected on the ADSL line. Telstra has acknowledged the issue and advised they will send out a technician to attend the service difficulty anytime between now until the 12th of October, end of business. Our engineering team will get in touch with you once the job order is completed. Also, there's no need for you to wait for the Telstra technician as he will be working outside. 

 

Kind regards,