Connection status on Tpg app

[Joshk983]

On the connection status part on the Tpg app is says I have detected modem and phone service but not data. It also mentions my internet services are offline. Can someone explain this? We are connected to the internet but it is extremely slow

[Riezl]

Hi @Joshk983, we can see that our Engineering Team is still working on resolving your concern. We have made a follow up and we have advised the Case Engineer to contact you to further discuss the status of your case.

Kindly await a call within the day.