Hi @Emmaobarnett,
We are sad to learn that you're having this issue for two months now. Let us take this opportunity to turn around your experience and get to the bottom of this.
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
To better understand the situation, shoot us a PM with your details via PM
Please refer to this link: How do I private message (PM) in the community
My internet has been intermittent for nearly two months now. The tech service times are so poor thay I have to wait until October (when I'm holidays) to have it resolved. I'm thinking I need to go to the Ombudsman because I'm over it. Why is our NBN so bad in a major city !!!???
