Thanks for raising this to us. I was able to locate the service and confirm that the isssue affecting the connection has been raised to our Engineering Team. We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault.
I also noticed that you have been in contact with one of our Engineers today and provided the latest update, further details will be relayed via SMS or Phone call when it becomes available.
For the past few weeks we are experiencing intermittent outages. Our neighbours with another provider is not. We ask that our connection be stabilised.