We are sorry to know that you are having issues with the service and considering changing provided, @3712466.
We value you as our customer and we'd like to check what can be done to turn things around. Please send us a private message with your TPG Customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Sent the details by PM.
No update as yet. This has been going on for too long! No one from TPG is able to provide a reason or solution! Internet is essential for us for working from home and online tutoring sessions. And yet you don't even have the courtesy to acknowledge the issue and provide a solution! Very dissapointed TPG!!
Hi @3712466 , we can see that your concern has been raised to our Engineering and Complaints Resolution Team. We have made a follow up and the Case Manager will contact you as soon as a new feedback becomes available.
We are still having internet drops, sprcially at night.
Why does it seems impossible to provide a stable internet connection?
Still awaiting contact from Engineering/ Complaints Resolution Team
We understand how this can be inconvenient and our Engineering and Complaints Resolution Team are working together to get this issue resolved.
We will make another follow up to ensure that an update will be provided once available.