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Constant dropouts

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Level 1b

Hi there, 

 

There have been constant dropouts every day for the last three weeks.

 

Could anyone help, please?

 

Cheers,

hzwkule

5 REPLIES 5
Level 1b

By the way, it is ADSL2+ & home phone plan. The dropouts began when the internet service started and it has gotten worse.

Moderator

Hi @hzwkule,

 

Welcome to the community!

 

We are sad to know that you're having difficulty with your service. We are able to locate your account using your community details and ran an initial test.

 

Test result shows a possible internal cabling issue causing dropouts and slow connection to the service. We'd like to arrange a call from one of our Technicians for real time testing and investigation.

 

Feel free to PM us your best contact number and preferred time today. In case you need a reference:

 

How do I private message (PM) in the community

 

Cheers!

Moderator

Thanks for sending us your details @hzwkule.

 

The line issue we have detected based on the initial test has been escalated to our Engineering Team for further investigation. Assessment may take 24-48hrs and updates will be provided via SMS or Phone call.

 

Let us know should you require further assistance.

 

Cheers!

Level 1b

Thank you for the help, the connection has been stable.

 

Cheers

Moderator

Hi @hzwkule,

 

We are glad to know that. Our Engineering Team will continue to monitor your service to ensure that the escalated dropout is completely resolved.

 

Let us know should you require further assistance.

 

Cheers!