Constant dropouts

devilz1
Level 2

Hi, 

 

I've been experiencing constant dropouts on my NBN service since yesterday (Sunday afternoon). There is no outage according to NBN's website (Bonnyrigg, NSW) . I've done several dozen hard resets on the black NBN box and the OEM modem/router (Archer VR1600v - maybe about 4-5 years old). The connection is very intermittent, it would connect and show all the necessary lights on the modem/router but then drop out for a few minutes then reconnect again, then dropsout etc. 

 

What is going on with the service?

1 REPLY 1
Shane
Moderator

Hi @devilz1,

 

Let us help check what causing issues with the connection and get to the bottom of this. Could you fill-in the following details so we can proceed with the initial investigation.

 

How to send a PM

 

Regards,

 

Hi, 

 

I've been experiencing constant dropouts on my NBN service since yesterday (Sunday afternoon). There is no outage according to NBN's website (Bonnyrigg, NSW) . I've done several dozen hard resets on the black NBN box and the OEM modem/router (Archer VR1600v - maybe about 4-5 years old). The connection is very intermittent, it would connect and show all the necessary lights on the modem/router but then drop out for a few minutes then reconnect again, then dropsout etc. 

 

What is going on with the service?