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DNS server not responding

Level 2
Hi, I can't seem to connect to the internet using Wi-Fi or with an Ethernet cable, I keep getting the message "DNS server not responding" , also my landline phone isn't working either, what could be causing this problem?

Hi @Scacha,


Welcome to the community!


I was able to locate your account using your community details and seen that there is a possible line issue causing your service not to work.

I've seen that you have been in contact with one of our Technicians and this has been raised to our Engineering Team for further investigation.

Our Engineering Team raised this with NBN Co. And we've been told that Earliest appointment for a NBN technician visit is Friday, 09 November 2018, 1:00 PM - 5:00 PM.

Note: Your attendance is required.


Let me know if you will be available tomorrow, or your preferred date & time. (Weekdays from 8am- 12pm or 1pm-5pm only)



Level 2
Thanks, a technician has been booked for tomorrow.

We're glad to know that @Scacha.

We are confident that the issue will be rectified after the appointment. Tell us how it will go.