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Daily Reset of modem

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Level 3

Have just changed to WIN10.

 

All phyisical connections ok, but evertime i turn on computor, i have to reset modem to get connection.

Wireless works fine, problem just at desk top hard wired connection.

I am usingfirefox as browser.

 

13 REPLIES 13
Moderator

Hi @Horse3601,

 

Welcome to TPG Community!

 

It's strange that your wired computer is having issues connecting to the internet.

 

Have you tried connecting it to a different LAN port on the modem? How about using a different LAN cable? Have you also tried using a different computer for comparative testing?

Level 3

Have used a new LAN cable, and it is a new computer running WIN10

Logged on this morning, and had same problem, but it did not reset when I reintiated Modem.

Had to master reset NBN interface to get  back on line.

We have NBN HFC.

 

 

Moderator

Thanks @Horse3601. Are you able to PM us your TPG customer ID, username and address so we can pull up the account and check the status of the service?

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

Moderator

Thanks for providing the account details via PM, @Horse3601.

 

Is there a way that you can try to use a different computer with different Operating System?

Level 3

Yes should be able to.

I have the old computer still.

Pretty sure it will work on dramas, as the wireless connectivity has been working no problems.

Moderator

Have you connected the old computer via ethernet cable?

Level 3

no sorry, not at home, wont be able to do until this evening

Moderator

Oh! Not a problem. You can try it once you get home and please keep us posted. Thank you.

Level 3

Has been done, and all is good.

 

Not sure what is happening, when I came home new computer connected OK.

 

Logged off and came back to it and could not get internet.

 

Connected straight to old pc running Linux and connected straight away

 

Help