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Daily Reset of modem

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Horse3601
Level 3

Have just changed to WIN10.

 

All phyisical connections ok, but evertime i turn on computor, i have to reset modem to get connection.

Wireless works fine, problem just at desk top hard wired connection.

I am usingfirefox as browser.

 

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Horse3601
Level 3

Thanks

Spot on with the problem. Motherboard install 1 Apr 2019 ASUS release an update for LAN/ethernet driver for motherboard 3 Apr 2019.

Updated drivers last night, and no problems logging on this morning

Appreciate assistance

 

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13 REPLIES 13
Riezl
Moderator

Hi @Horse3601,

 

Welcome to TPG Community!

 

It's strange that your wired computer is having issues connecting to the internet.

 

Have you tried connecting it to a different LAN port on the modem? How about using a different LAN cable? Have you also tried using a different computer for comparative testing?

Horse3601
Level 3

Have used a new LAN cable, and it is a new computer running WIN10

Logged on this morning, and had same problem, but it did not reset when I reintiated Modem.

Had to master reset NBN interface to get  back on line.

We have NBN HFC.

 

 

Riezl
Moderator

Thanks @Horse3601. Are you able to PM us your TPG customer ID, username and address so we can pull up the account and check the status of the service?

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

Riezl
Moderator

Thanks for providing the account details via PM, @Horse3601.

 

Is there a way that you can try to use a different computer with different Operating System?

Horse3601
Level 3

Yes should be able to.

I have the old computer still.

Pretty sure it will work on dramas, as the wireless connectivity has been working no problems.

Riezl
Moderator

Have you connected the old computer via ethernet cable?

Horse3601
Level 3

no sorry, not at home, wont be able to do until this evening

Riezl
Moderator

Oh! Not a problem. You can try it once you get home and please keep us posted. Thank you.

Horse3601
Level 3

Has been done, and all is good.

 

Not sure what is happening, when I came home new computer connected OK.

 

Logged off and came back to it and could not get internet.

 

Connected straight to old pc running Linux and connected straight away

 

Help