Daily outages

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Level 1a

The NBN finally arrived here in Newtown only a few months ago, and so it was relatively recently that we moved over to an NBN connection with TPG. When it is working, it works fairly well - usually around 60 Mbps on a 100 plan, but good enough. BUT, the connection is lost inevitably at least once a day, typically in the late evening, and sometimes many times per day. Sometimes the situation will resolve itself after a few minutes, but usually we have to reset the modem, sometimes repeatedly, to reestablish the connection. The situation is bad enough that we still haven't been able to drop the 4G Optus home broadband connection we have, since we are constantly turning to that as a backup. What can be done about this?

1 REPLY 1
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Moderator

Hi

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter