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Data

Level 1a
My data has been barred for about a week now and my data rollover was supposed to be yesterday. Every 19th of the month. Its the 20th today, almost the 21st, But it hasn’t rolled over, and i have not been able to access my data when i should be able to if its supposed to reset yesterday. It has been saying “rollover in 0 days” since yesterday. But it hasn’t done so and my data is still barred.
1 REPLY
Moderator

Hi @je33icax,

 

 

We apologize if you’re having trouble with your account and we’re sorry to hear that you're in this situation. Allow me to work on your account to assist you.  I tried searching for your account but got no luck. Are you able to message us your account details so that I may look through your records to better understand the situation? We'll be waiting. Thanks.