Hi,
I attempted to update my debit card details several times but had no success:
- I followed all the usual steps (My account- Update Contact & Payment Details - Update/Enter Credit Card Details).
- After I hit the "update details now" button, the page redirects me to a blank page. This works the same way on different browsers (Chrome and Edge), both on my personal computer and at my workstation.
- I called support twice, and entered the debit card details on my phone, there was a confirmation by TPG that there was a success, and then I received an automated message from TPG that the debit was unsuccessful. The second time I called, they could not connect me to the credit card detail entry system at all (the automated female voice one).
- Just to make it clear, this is the debit card I use for all my daily transactions, and I pay my TPG phone with it (it's under a different account). there is money there. The previous one was connected to the same CBA account but expired this month and CBA sent me a new card.
- I tried entering my Westpac card at the TPG cyberstore (My account- Update Contact & Payment Details - Update/Enter Credit Card Details). Again, I received the same message - the debit was unsuccessful. there is money in this card as well, and it works everywhere else.
- I have already been offered direct debit but I want to use my debit card for recurring payments.
My question is, what is going on? Is this a way to force users to use direct debit, or there are issues with the backend or perhaps issues with the banks?
Let me know if you have had a similar experience and if it was solved.
