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Default Wifi Password for TPG ADSL Modems?

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Level 3

Hi,

 

I have a friend who received a replacement TPG ADSL Modem and they wanted to know what the default wireless network name and password are.

 

For NBN these are written on a sticker on the router but for ADSL the sticker is missing this information. Any ideas?

7 REPLIES
Level 1c

Hi,

 

Maybe it can help you out.

 

Try to look at the bottom of the modem that says " SSID " or " Network Name ".

 

Usually, it started like " TPG - ( combination of numbers and letters ).

 

Normally, Wifi password should be your friend's TPG Password. If it didn't work, Please do not

 

hesistate to call TPG at 131423 option 2 + 2.

 

Thanks.

Level 3

Hi Zafrayn,

  

Any idea how we can find our TPG account password if we dont know it?

Level 1b

I have a similar question. 

 

I received a Huawei HG532 ADSL2+ modem. On the back of the modem there is a stick showing the Wi-Fi (SSID) name but not the Wi-Fi password. 

 

Do I need to use my TPG account password?

What if I don't remember my TPG account password?

 

Moderator

Hi @pokeplayer,

 

Welcome to TPG Community!

 

If you have forgotten your account password, you can change it by following the steps below.

 

1. Go to https://www.tpg.com.au

/home/myaccount and Click “Forgot your password?”.

 

2. Enter your TPG Username or Customer ID.

 

3. Enter your Post Code.

 

4. Type the captcha text to validate the request and Click "Submit".

 

5. We will send you a temporary password and make sure to select your notification method and Click "Send".

 

6. Once the temporary password is received, please log in to https://www.tpg.com.au/home/myaccount using your TPG Username/Customer ID and the temporary password.

 

7. After logging in, click on "Change your Password" and follow the requirements needed to create a new TPG account password.

 

8. Click "Change Password" once done.


More information can be found here regarding the TPG My Account:

 

TPG My Account - Accessing your account information online

 

https://community.tpg.com.au/t5/Accounts-and-Billing/TPG-My-Account-Accessing-your-account-informati...

 

IMPORTANT NOTE:

Changing the account password will not change the WI-FI password on your modem, but you can check out these community articles, which should address your query regarding retrieving /changing forgotten WI-FI password.

 

Forgotten Your Wi-Fi Password?

 

https://community.tpg.com.au/t5/Featured-Articles/Forgotten-Your-Wi-Fi-Password/ba-p/1458


Retrieving Wi-Fi Password on TPG Modems

 

https://community.tpg.com.au/t5/Modems-and-Devices/Retrieving-Wi-Fi-Password-on-TPG-Modems/m-p/6540

 

Let us know if we can be of further assistance.

 

 

Staff

Hi @pokeplayer,

 

The sticker on the Huawei HG532 ADSL2+ modem only shows the Wi-Fi (SSID) name, and not the Wi-Fi (SSID) password.

 


Do I need to use my TPG account password?

Yes. This is because your Wi-Fi (SSID) password is initially configured to be the same as your TPG password.

 

This means that:

  • You can change your Wi-Fi (SSID) password later on;
  • Changing your Wi-Fi password will not change your TPG account password;
  • Resetting your TPG account password will not change your Wi-Fi password.

 

What if I don't remember my TPG account password?


Refer to Moderator Riezl's previous post above.


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Level 1b

Thankd @JongR for answering my question.

 

The modem I want to use is a replacement modem. I've had TPG ADSL2+ for about two years now and recently got offered a new HG632 modem by TPG helpdesk.

 

So which is the wifi password for the new modem - my TPG account password now as of today? Or my account password back when I signed up?

Staff

Hi @pokeplayer,

 

The Wi-Fi password for your replacement modem (HG632) will be the TPG account password you have today.


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