Disconnect

[andyzhang9303]

Hi I just get the message said I need me connect nbn cable. I follow the instructions to do everything and wait for two hours. But still can’t get connect.

[KarlB]

Hi @andyzhang9303 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[andyzhang9303]

Lei zhang 0410158080
User name andyzhang9303
Account number 6817303

[KarlB]

Hi @andyzhang9303 

Your NBN order is still showing in progress. Can you please confirm your modem/router and NBN NCD is connected like the image below and powered on? NBN need to be able to detect your NBN NCD, please leave this connected and powered on.

Regards,

Karl

[andyzhang9303]

I do nothing wrong. Just like the photo. And all power is on. And the nbn modem light still red

[KarlB]

Hi @andyzhang9303 

Thanks for confirming your setup. You service will not work until NBN have completed the order. I have requested for our Provisioning Team to investigate and requested for someone to call you back ASAP with an update.

Regards,

Karl