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Download speed dropped

sjrm
Level 2

Hi my download speeds have dropped from 40Mbps to 10Mbps in the last 24 hours. Wanted to find out what was going on? 

1 REPLY 1
Shane
Moderator

Hi @sjrm ,

 

Thanks for raising this to us.

 

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable. 

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists, let us know of your most convenient time to receive a call so we can have our Technical Team to assist you further. 

 

Regards, 

 


@sjrm wrote:

Hi my download speeds have dropped from 40Mbps to 10Mbps in the last 24 hours. Wanted to find out what was going on?