Download speed onFTTN

[hawkeyenic]

Just wondering what are typical download/upload speeds are on FTTN. When downloading I mostly get 1.3Mbps but frequently only 200 - 300 kbps. Is this normal on 12N?

[Riezl]

Hi @hawkeyenic,

Welcome to TPG Community!

The NBN12 plan is configured on the nbn12 Wholesale Plan tier with 1Mbps upload.

The NBN50 plan is configured on the nbn50 Wholesale Plan tier with 20Mbps upload.

The NBN100 plan is configured on the nbn100 Wholesale Plan tier with 40Mbps upload.

Please refer to the picture below for the typical evening download speed.

If you are only getting 1.3Mbps download speed, we'd like to investigate what is causing this and what can be done to resolve the issue.

Please PM us your best contact number and most convenient time to receive a call for troubleshooting.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi @hawkeyenic, we'd like to know if you are still having issues.

Feel free to PM us your contact details should you need any assistance. Thank you.

[Riezl]

Hi @hawkeyenic, thanks for confirming via PM that the issue has been resolved.

To answer your PM, Mbps (Megabits per second) specifies the internet speed, while MBps (Megabytes per second) specifies how much of a file is being downloaded/uploaded per second.

Let us know should you have further queries. Thank you.