Hi @GT,
Welcome to the Community!
We definitely want to get this resolved for you.
I've searched for your account using your Community details and was able to find a match.
I just ran a remote line test and this shows no physical issue on the line. As we are not seeing any possible issue with the line outside, we need to eliminate any possible equipment, Wi-Fi limitation and bandwidth sharing issue.
I recommend that we have one of our technicians give you a call to resolve your issue by doing basic checks.
Please let us know your best time and contact number via PM so I can get a technician to call you.
For your reference, please view this hyperlink on How do I private message (PM) in the community.
Regards,
