TPG Community

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Dropout connection

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Level 1a
First day update to NBN ,
But the internet keep disconnect ,and keep reconnect for all day long , when connecting speed are alright , but after few minute will disconnect again ,just like we restart the modem . Playing online game and keep kick out because of drop out .
Need help with this ~

Please ~~~~~
2 REPLIES 2
Moderator

Hi @mingchonglai,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can really see an indication that the connection is dropping out. Thus, we have arranged a technical specialist to contact you tomorrow between 10AM and 11AM WA for assistance.

 

Should you have a preferred contact number and time, please send it via PM.

 

To send a PM, you may refer to this link:

How do I private message (PM) in the community

Moderator

Hi @mingchonglai,

 

Our records show that a Technical Specialist was able to contact you today. As was discussed, your connection is already stable for a day.

 

Let us know if you still need technical assistance.

 

Regards,