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Dropouts Frequently on NBN

empresario
Level 2
Level 2
‎14-01-2023 01:24 PM

Seem to be getting dropouts every 40-50 minutes or so. Extract of part of the sys log attached. Any ideas would be appreciated. Using Archer 1600 modem.

 

2023-01-14 12:08:59 [5] System: LAN3 link down
2023-01-14 12:09:00 [5] System: LAN3 link up 1000 mbps
2023-01-14 12:09:03 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2023-01-14 12:09:05 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003b7e)]
2023-01-14 12:09:10 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003b7e)]
2023-01-14 12:09:15 [3] PPP: ppp4
2023-01-14 12:09:20 [6] PPP: ppp6 sent [PADI Host-Uniq(0x00003cc8)]
2023-01-14 12:09:22 [5] System: LAN3 link down
2023-01-14 12:09:25 [6] PPP: ppp6 sent [PADI Host-Uniq(0x00003cc8)]
2023-01-14 12:09:31 [3] PPP: ppp6
2023-01-14 12:09:35 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2023-01-14 12:09:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2023-01-14 12:09:40 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2023-01-14 12:09:45 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2023-01-14 12:09:46 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003e43)]
2023-01-14 12:09:49 [5] System: LAN3 link up 1000 mbps
2023-01-14 12:09:51 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003e43)]
2023-01-14 12:09:56 [3] PPP: ppp4
2023-01-14 12:10:01 [6] PPP: ppp6 sent [PADI Host-Uniq(0x00003f99)]

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1 REPLY 1
Shane
Moderator Moderator
Moderator
‎14-01-2023 01:50 PM

Hi @empresario,

 

Let us help check the status of the connection and see what causing dropouts with the service. Could you shoot us a PM with your details so we can proceed with the initial investigation.

 

How to send a PM? 

 

Regards,

 

Seem to be getting dropouts every 40-50 minutes or so. Extract of part of the sys log attached. Any ideas would be appreciated. Using Archer 1600 modem.

 

2023-01-14 12:08:59 [5] System: LAN3 link down
2023-01-14 12:09:00 [5] System: LAN3 link up 1000 mbps
2023-01-14 12:09:03 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2023-01-14 12:09:05 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003b7e)]
2023-01-14 12:09:10 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003b7e)]
2023-01-14 12:09:15 [3] PPP: ppp4
2023-01-14 12:09:20 [6] PPP: ppp6 sent [PADI Host-Uniq(0x00003cc8)]
2023-01-14 12:09:22 [5] System: LAN3 link down
2023-01-14 12:09:25 [6] PPP: ppp6 sent [PADI Host-Uniq(0x00003cc8)]
2023-01-14 12:09:31 [3] PPP: ppp6
2023-01-14 12:09:35 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2023-01-14 12:09:37 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2023-01-14 12:09:40 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 0
2023-01-14 12:09:45 [5] DHCPC: Send DISCOVER with request ip 0.0.0.0 and unicast flag 1
2023-01-14 12:09:46 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003e43)]
2023-01-14 12:09:49 [5] System: LAN3 link up 1000 mbps
2023-01-14 12:09:51 [6] PPP: ppp4 sent [PADI Host-Uniq(0x00003e43)]
2023-01-14 12:09:56 [3] PPP: ppp4
2023-01-14 12:10:01 [6] PPP: ppp6 sent [PADI Host-Uniq(0x00003f99)]

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