TPG Community

Ask, answer and talk about our products

Dropouts

Highlighted
Level 3
Internet consistently drops out several times a week. I have had no access today for over an hour. I have rebooted the modem numerous times including switching off the power. It was working fine this morning until around 0920 & then nothing since. Growing very tired of the dropouts
1 REPLY
Moderator

Hi @chatswood,

 

I am sorry to know that you're having difficulties with your service at the moment. I've seen you have been in contact with one of our Technicians and confirmed that there is a known issue in your area.

 

Your connection is currently being monitored by our Engineering Team. You will be informed of any updates via SMS or phone by the assigned Engineer.

Let me know should you require further assistance.

 

Cheers!