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Email service - Australia Post emails not arriving

Level 2

Hi all, I'm not receiving emails from Australia Post to my TPG email (IMAP) account. 


Examples of sending servers includes ( (

I have no problem receiving them at hotmail, telstra mail. This doesn't help me as my Australia post services are associated with TPG email.


Could you please refer to your admin's to see if they have been blacklisted?

Sorry if its posted in the wrong section, I couldn't find an email specific forum


Hi @DK_aus1,


Welcome to the community!


Thanks for raising this to us. We'd like to confirm if you have tried to check the emails using our Post Office.


We'd love to help get to the bottom of this, to better understand the situation please shoot me a private message with your account details (Username/Customer ID) together with the address on file, also include the affected e-mail address. 


How do I private message (PM) in the community





Level 2

Thanks Shane, pm sent


Hi @DK_aus1, thanks for sending the details via PM. Your concern has been raised to our Postmaster and we will revert to you once an update is received.