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Error E:adsl_comm:thread_exists

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Level 1a

 I am trying to upgrade from NBN12 to NBN50 but got the error of E:adsl_comm:thread_exists

TPG online help keeps telling me not avaiable.  I got a call back when I requested it but the lady put me through Sales and been holding now for 1.5 hours.
Can anyone help upgrade me from NBN12 to NBN50.  

1 REPLY 1
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Level 1b

Did you end up resolving this? I have a similar issue.