Extermely Slow Upload speeds

[pkc]

We're experiencing very slow broadband speeds in Neutral Bay, 2089. no where close to the 1 mb for adsl.

DOWNLOAD 7.8 Mbps

UPLOAD 0.3 Mbps

http://tpg.speedtestcustom.com/result/d28d4450-73ad-11e8-84d4-7741a760a17e

http://tpg.speedtestcustom.com/result/42552460-73ae-11e8-84d4-7741a760a17e

What is the best way to resolve this?

Thanks in advance

PKC

[Anonymous]

Hi @pkc,

Welcome to the community!

I got your account using your community details. I ran initial tests on your connection and it shows a minimal dropouts on the line.

At the moment one of our Technicians is scheduled to call you tonight between 7-7:30PM for further tests and investigation.

I'd like to know if you wish to reschedule earlier schedule for the call.

Regards,

[pkc]

Thanks shane, the tech didn't call at the time mentioned above. The service has actually gotten worse this evening:

Line Rate - Upstream (Kbps)	44
Line Rate - Downstream (Kbps)	4753

It is barely usable at the moment, can we arrange a call tonight?

[Anonymous]

Hi @pkc,

I can see that you have been contacted by one of our Technicians and your connection issue has been raised to our Engineering Team for further test and investigation.

Assessment may take 24hrs and updates will be provided by the assigned case engineer via SMS or phone call.

Let me know should you require further assistance.