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Extermely Slow Upload speeds

pkc Level 1b
Level 1b

We're experiencing very slow broadband speeds in Neutral Bay, 2089. no where close to the 1 mb for adsl.

DOWNLOAD 7.8 Mbps
3 REPLIES
Moderator

Hi @pkc,

 

Welcome to the community!

 

I got your account using your community details. I ran initial tests on your connection and it shows a minimal dropouts on the line.

 

At the moment one of our Technicians is scheduled to call you tonight between 7-7:30PM for further tests and investigation.

 

I'd like to know if you wish to reschedule earlier schedule for the call.

 

Regards,

pkc Level 1b
Level 1b

Thanks shane, the tech didn't call at the time mentioned above. The service has actually gotten worse this evening:

Line Rate - Upstream (Kbps)44
Line Rate - Downstream (Kbps)4753

 

It is barely usable at the moment, can we arrange a call tonight?

 

 

Moderator

Hi @pkc,

 

I can see that you have been contacted by one of our Technicians and your connection issue has been raised to our Engineering Team for further test and investigation.

 

Assessment may take 24hrs and updates will be provided by the assigned case engineer via SMS or phone call.

 

Let me know should you require further assistance. Smiley Happy