FTTB Extremely Slow Upload Speed

[Chuting]

Hi TPG Team

I have been trying to reach support but have been unable to do so. I have extremely slow upload speed. I currently have 2 apartments in the same building, one is fine and the other seems to be capped at 1mbps upload. We have also previously used tpg in another 2 different apartments, again in the same building and it was also fine.

I dont use this apartments internet much but whenever I do, it is extremely frustrating - please advise.

Many Thanks in advance.

[Riezl]

Hi @Chuting ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community