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FTTB Extremely Slow Upload Speed

Level 2

Hi TPG Team


I have been trying to reach support but have been unable to do so. I have extremely slow upload speed. I currently have 2 apartments in the same building, one is fine and the other seems to be capped at 1mbps upload. We have also previously used tpg in another 2 different apartments, again in the same building and it was also fine.


I dont use this apartments internet much but whenever I do, it is extremely frustrating - please advise.


Many Thanks in advance.


Hi @Chuting ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community