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FTTB INTERNET CONNECTION DROP OUTS

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Level 1c
Just changed over to FTTB, the internet connection is not stable and keeps dropping out. This is stupid, litterally comes back on and drops off again in 2mins. Without consistently recycling the router there is no use. Why join a plan when you have to keep maintaining a router or a line.
1 REPLY 1
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Moderator

Hi @Brandnchung ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

Feel free to message us should you need any assistance.