We installed TPG FTTB in late March and it has run reliably for a number of weeks. However, in recent weeks, we have experienced intermittent Internet dropouts. These occur multiple times during a day, and can occur at any time of the day. When the dropout occurs, the Internet light on the router goes off and the router will attempt to reconnect. When reconnecting - the DSL light flashes. After reconnecting, the connection will frequently immediately dropout again.
Hardware Version:Archer VR1600v v1 00000000
Firmware Version:1.1.0 0.9.1 v5006.0 Build 180828 Rel.35294n
The error log from the most recent dropout is provided below. Pease advise how to overcome this problem, which is causing us great frustration.
|2||2019-06-05 13:38:38||PPP||Error||ppp1 Timeout waiting for PADO packets|
|5||2019-06-05 13:37:03||PPP||Error||ppp1 Timeout waiting for PADO packets|
|7||2019-06-05 13:36:11||PPP||Error||ppp1 User request|
|8||2019-06-05 13:36:07||PPP||Error||ppp1 LCP down|
|9||2019-06-05 13:36:07||PPP||Error||ppp1 User request|
|11||2019-06-05 13:32:39||PPP||Error||ppp1 Timeout waiting for PADO packets|
|13||2019-06-05 13:31:41||PPP||Error||ppp1 User request|
|14||2019-06-05 13:31:37||PPP||Error||ppp1 LCP down|
|15||2019-06-05 13:31:37||PPP||Error||ppp1 User request|
Welcome to the community!
We are sad to know that you're having issues with your connection. We're able to locate your account using your community details and ran an initial test. The result shows multile dropouts on the line, we'd like to arrange a call from one of our Technicians for further investigation and real-time testing.
Let us know your best contact number and preferred time, in case you need a reference:
We've seen that you have been in contact with one of our Technicians and made a series of test with the service. Initial test result shows your service a possible line fault.
This issue has been escalated to our Engineering Team for further test and investigation. Assessment may take 24hrs and updates will be provided via SMS or Phone call.
Let us know should you require further assistance.