FTTB M Upload speed

[mamradovan]

Hi,

I'm getting very low upload speed and I need to have at least consistent 1.5 Mbps upload speed as I take online proctored exams - with the rates I'm getting now I can't even pass the minimum requirements.

Here's some speed tests:

WIRED

http://tpg.speedtestcustom.com/result/a2fcdc40-27bf-11ec-ab7a-6b89d208fa9b

WIIRELESS

http://tpg.speedtestcustom.com/result/cf7bb2f0-27bf-11ec-9dc2-f1e8dd4b56b2

is it possible to have my line checked? Download is fine for what I use it for just need to get the upload improve a bit.

[Shane]

Hi @mamradovan ,

Thanks for raising this to us. I would love to help see the status of the service, t obetter understand the situation. Drop me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community 

Regards,

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@mamradovan wrote:

Hi,

I'm getting very low upload speed and I need to have at least consistent 1.5 Mbps upload speed as I take online proctored exams - with the rates I'm getting now I can't even pass the minimum requirements.

Here's some speed tests:

WIRED

http://tpg.speedtestcustom.com/result/a2fcdc40-27bf-11ec-ab7a-6b89d208fa9b

WIIRELESS

http://tpg.speedtestcustom.com/result/cf7bb2f0-27bf-11ec-9dc2-f1e8dd4b56b2

is it possible to have my line checked? Download is fine for what I use it for just need to get the upload improve a bit.

---

[Riezl]

Hi @mamradovan , we have checked the status of your connection and we cannot see any issue with the line or network that may affect the speed. We'd like to arrange one of our technical specialists to contact you for further assistance.

Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.

[mamradovan]

Hey @Riezl @Shane , appreciate the response.

I gave the router a bounce and it seems to be working better at the moment.

http://tpg.speedtestcustom.com/result/1a82e310-28e5-11ec-a58e-5d36b919916a

I'll monitor it for a few days and respond back here if I need further assistance. cheers