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FTTB Service not working, is there an outage?

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Level 1

Hi, my FTTB srevice is not working this morning and your customer service is simply horrendous. (that is, non-existent).

Can you confirm whether there is an outage in Cammeray, Sydney 2062?

I have rebooted the router multiple times, I get speeds of approx 20 mbps (usually 90+) for about a minute, then it just stops working.

this is urgent, please respond.