From about a week ago my speed has dropped from 100mbps to around 40mbps.
I am on the FTTB 100mbps plan. Why is my internet so slow all of a sudden? I have already tried restarting my router so many times and nothing has changed.
I've also read other similar threads on this issue and read about looking into my DSL stats on my router settings. I have attached the screenshot of the status page where it shows max rate to be around ~40000kbps. Why is this and can it be fixed asap??
Hi @ShionS ,
Welcome to the community!
Thanks for raising this to us.
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
In the event that the affected devices are connected Wireless/Wi-Fi connection, we recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
@ShionS wrote:
From about a week ago my speed has dropped from 100mbps to around 40mbps.
I am on the FTTB 100mbps plan. Why is my internet so slow all of a sudden? I have already tried restarting my router so many times and nothing has changed.
I've also read other similar threads on this issue and read about looking into my DSL stats on my router settings. I have attached the screenshot of the status page where it shows max rate to be around ~40000kbps. Why is this and can it be fixed asap??