Hi @Cayla27,
Welcome to the community!
Thanks for bringing this to our attention, If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
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If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
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Regards,
My internet has been down for the last 24 hours after a short power outage.
The FTTC NCD shows the following:
Power light = solid blue
Connection light = flashing blue
DSL light = off
Lan light = off
It is also making a clicking noise about every 20 seconds.
There are no reported outages in my area and I have tried turning the NCD off and on and resetting it to no avail.
I have tried calling technical support but was not able to get through so would appreciate some help to fix this issue!
Thanks for your help
