TPG Community

Get online support

FTTC setup not complete

Highlighted
Level 1
I have been receiving the message that newly installed broadband equipment is waiting to be automatically configured for 4 days now. Have tried reset many times, no progress
1 REPLY 1
Highlighted
Moderator

Hi @FishnChips,

Welcome to the community!

 

We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation

 

Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.

 

New Connection Setup Help

 

 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.
 

 

Cheers!