Firmware Upgrade for Archer VR1600v v1

[philip1]

Firmware upgrade for Archer VR1600v v1

Hello TPG,

I am on the NBN FTTC SL Bundle Fast and for the past couple of months I have noticed my download speed slowly decreasing and it is sitting at download speeds of 2.13 MBPs even when I am sitting right next to the router. While doing my research I discovered that speeds should actually reach up to around 60-90Mbps during peak hours*. What can I do to achieve these speeds?

I also noticed that my firmware could possibly need updating.

Firmware Version: 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Hardware Version:  Archer VR1600v v1 00000000

What can I do to update the firmware too?

Is there a way to have someone from TPG come and investigate what is causing the slow internet speeds and restore the inital nbn speeds from when I first got it?

[Anonymous]

Hi @philip1 , please be advised that your modem has the latest firmware. 

With regard to the speed issue, we've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community