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Frequent Disconnection/Reconnection

kbryant83
Level 2

Hi there!

 

I am having an issue where my internet just disconnects and reconnects automatically within around 20-30 seconds. It seems to be happening at night with a frequency of around 1-2 times per night. I work from home during the day and haven't noticed it happening during the day. Having said that, I tend to play games at night so it may just be that it is more obvious of an activity than being exclusively at that time.

 

If someone could help that would be amazing. You should be able to look up my details from my community details but let me know if you need any more info.

1 REPLY 1
Shane
Moderator

Hi @kbryant83 ,

 

Thanks for sending me your details. I was able to locate the account using the given details and ran an initial test. The result shows dropouts on the modem/router's connection to our network.

 

Aside from the firmware upgrade, please confirm your best contact number and preferred time tomorrow. We'll have one of our Technicians to contact you tomorrow for real-time test and investigation.

 

How do I private message (PM) in the community 

 

Regards,

 


@kbryant83 wrote:

Hi there!

 

I am having an issue where my internet just disconnects and reconnects automatically within around 20-30 seconds. It seems to be happening at night with a frequency of around 1-2 times per night. I work from home during the day and haven't noticed it happening during the day. Having said that, I tend to play games at night so it may just be that it is more obvious of an activity than being exclusively at that time.

 

If someone could help that would be amazing. You should be able to look up my details from my community details but let me know if you need any more info.


 

Regards,